Returns, Refunds & Service Policy

Level Up Traders

At Level Up Traders, we strive to provide high-quality products and services aligned with our commitment to authenticity, customer satisfaction, and trust. Please read this policy carefully before making a purchase, as it outlines the conditions for returns, refunds, replacements, wholesale claims, and service bookings.

1. Return Eligibility

We accept return requests within 10 days from the date of delivery under the following circumstances:

Eligible Return Reasons

Returns will be accepted only if:

• The item received is damaged, defective, or broken upon arrival

• The customer received an incorrect product

We do not accept returns for reasons such as:

• Change of mind

• Personal preference

• Energy sensitivity or subjective experience

• Minor variations in colour, texture, or shape (common in natural stones and handmade spiritual products)

2. Return Conditions

To qualify for a return, the item must:

• Be unused

• Be in original condition

• Be in original packaging

• Include all tags, labels, certificates, and accessories (if provided)

We reserve the right to refuse returns if:

• The item shows signs of use

• The product has been altered or damaged after delivery

• The return request is submitted after the 10 days

• Proof of issue is not provided

3. Return Request Process

To initiate a return request:

1. Email our support team at leveluptraders@zohomail.com

2. Include:

   • Order number

   • Product name

   • Description of issue

   • Clear photos or video proof

Once reviewed and approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refund & Resolution Options

Once your return is approved and received, customers may choose one of the following resolutions:

• Refund to the original payment method

• Store credit

• Replacement product

Refund processing time may vary depending on the payment provider or banking institution.

Shipping charges (if any) are generally non-refundable unless the error occurred on our part.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Notify us within 48 hours of delivery

• Provide photographic or video evidence

• Keep the original packaging for inspection

Failure to report within this timeframe may affect eligibility.

6. Non-Returnable Items

The following items are not eligible for return unless damaged or incorrect:

• Customised or energised products

• Opened fragrance or oil products

• Used spiritual tools

• Items marked final sale

• Digital products or downloadable content

7. Wholesale Order Policy

Wholesale clients may request returns only for items that arrive damaged.

Conditions:

• Claims must be submitted promptly after delivery

• Visual proof is mandatory

• Partial refunds or replacements may be issued, depending on damage assessment

We do not accept wholesale returns for:

• Unsold inventory

• Preference changes

• Market demand fluctuations

• Storage or handling damage after delivery

8. Consultation & Service Policy

All consultations, spiritual sessions, and energy services are:

• Non-refundable once booked

• Non-transferable

• Reserved exclusively for the client’s scheduled time slot

Missed appointments, late attendance, or cancellations do not qualify for refunds.

In rare cases where we must reschedule due to unavoidable circumstances, clients will be offered a new appointment time.

9. International Orders

For international shipments:

• Customers are responsible for customs duties, taxes, or import charges

• Delays caused by customs clearance are outside our control

• Returns from international locations may require customer-paid return shipping unless the issue was caused by us

10. Right to Refuse Returns

Level Up Traders reserves the right to refuse any return request that does not comply with this policy.

11. Policy Updates

We may update this policy at any time without prior notice. Customers are encouraged to review it periodically. Continued use of our services indicates acceptance of any updates.